Hi FidoSaad! I think you can help him before he leave Fido. Your knowledge is very good and i'm satisfied with Fido service Have a nice day - Browse Fido. Forums. Phones and Devices; General Support; Fido Home Internet; Apps; Tips and Tricks; Community Feedback Zone; Off Topic; Library. Get Started; Phones and Devices; General Support; Thank you for the details Apologies for al the back and forth. Just a heads up, we do offer other servicing channels that don't require you to stay on call. To better assist you we'd need to access your account as it seems some changes were made on our end. We'll be happy to review the situatio Step 1: Check if other phones are having the same issue. If other phones in your home are having issues with their Fido service, there could be a network outage in your area. Visit I have a nexus 5 from Google play, support LTE: Bands: 1/2/4/5/17/19/25/26/41 which means that at least it support Mhz and Mhz but not Mhz. Still I do not see LTE indication on it as I was expecting. The setting is on LTE as preference band. Any idea why LTE is not working? ***Edited • October 29, Rita El Khoury / Android Authority Has your Android or iPhone’s 4G or LTE connection been letting you down lately? Or have you noticed an exclamation point Fido Solutions Inc. is a Canadian cellular telephone service provider owned by Rogers Communications Canada. Although Fido's parent company, Rogers Communications, also operates another cellular service Rogers Wireless, Fido remains a separate entity and retains its own retail chain, and customer service call centres Step 1: Restart your phone Try turning your phone off and waiting 30 seconds before turning it back on. Then test your data. For steps on how to restart an iPhone or Android phone,
Solved: Re: FIDO LTE Bands Match - Page 6 - Fido - 40483
No mobile data, even though it shows full bars of LTE, but I can make and receive calls. I have tried all the troubleshooting options and have been in store and did a sim swap but Hello, Welcome to the community! Are you using an Android phone? Do you have data limit enabled on the phone? It could be you have it enabled and the phone hit the set data limit and is disabling the data. You can find the Data warning & limit in Settings -> Network and internet. If that's My iphone 8 ios version won' connect to my VPN via LTE. But VPN connection through wifi or via shaw open has no problem. Also, VPN works with ipad connected via personal hotspot while iphone is still in LTE 14 REPLIES TwitchyPuppy I'm helpful level 1 March @Rmitch wrote: Hi, I recently bought an unlocked iphone X from the apple store. I have a Fido 10GB/month plan and LTE not working on Fido. I have an unlocked N5 and I brought it to Fido. Data does work but most of the time will be 3g and I have never seen it on LTE. I've confirmed with the carrier that I should have access and verified my apn settings, but other than that i'm not getting any support because I didn't purchase the phone from them Hello! Thanks for posting.:) Can you clarify what's going on in more detail please? Are you just having an issue connecting to the LTE network or is the problem broader then that? Can you advise us where you're located and what kind of Support Network outages Network outages by region Experiencing a network outage? View the list of network outages or chat with our virtual assistant Jack to get help. Hello again, Thanks for the further information. The build number is related to software the phone is using and unfortunately does not provide any information regarding hardware (ie band/frequency specification).Since you only recently signed up with Fido and have not even connected to '3G' data, you might consider contacting customer service to see if
Re: Data not working - Fido - 145858
Thank you very much for the help and the solutions. I did buy the phone from a Canadian Apple store. That model is not A but MQAC2VC. I went to the Fido store and bought a new SIM card. The same problem persists. I didn't find much variation with respect to LTE dropping depending on location Hello Roooster, Welcome to the community! While Fido have recently allowed certain grey-market (ie Galaxy devices newer than S8) to use those services on the networks, I am doubtful that voLTE and/or Wifi-calling will be available for devices which have not been tested on the networks (ie On Tried setting up APN for Fido LTE mobile--still no data. My phone is a Google Pixel XL, purchased from Best Buy in Canada. Google tech support confirms that there is only one model of Google Pixel XL sold in North America, and that if a phone works in Canada, it should work in the US too Reviews Ranked #1 of 6 dealerships in Ebbw Vale Ranked #74 of dealers in the UK. 68%Reviewsreplied to. 98%Recommendto friend. Contact dealership Get Car I have had the same issue 4 (!) times within the last months. Reboot and resetting to factory defaults never helped. All 4 times what helped was a "reboot/reconnect" of my account by calling a Fido rep. Which suggests the problem is, first, ongoing and, second, on Fido's side. This is the last attem Fido Community Forums I ported 2 devices around 2pm, only one of them working on LTE/3G so far the other one only works for voice services - Browse LTE isn't supported everywhere. If there is no LTE it will usually revert to 3G or HSPA+. Or you might have purchased a US version of the phone which does not support LTE Hello and welcome to the Community. I can definitely understand that going to the US and not having access to your data couldn't be the best experience. I can assure you that roaming works in the US for Fido and we don't have any known issue right now concerning this. I would like to take a look